Scorpion Exo HX1 Carbon - Black / Gold

I love this helmet but after a couple months of riding the plastic section at the edge of the visor failed. Happened when I opened the visor to pull the shades down. No question I caught the edge of the trim section with a finger of my glove and it caused the trim clips to fracture.

I called in to request a replacement part thinking it would be covered by warranty and sent the pictures in. I was surprised when I was requested to send the whole helmet back. I use my bike daily and don't have a backup to use and therefore this is a deal breaker. Apparently the supplier needs to inspect the helmet despite the pictures I've sent.

So a warranty claim isn't going to work. I've looked at buying a replacement visor but they aren't easy to come by and expensive even for the clear one.

So for one reason or another I'm left with having to switch to the gold visor it ships with despite it being for track use only. A dogmatic approach to warranty claims means I can't return the part for a replacement I have to send the helmet.

I love the helmet but the actual quality of some of the parts is quite low and fragile. If you have an issue the dogmatic approach to the warranty process allowing only the return of the whole helmet isn't real world useable. Will buy my next helmet locally so I can get better support in the event of a failure. In the meantime tracking down a replacement clear visor which seem to be difficult to find

Great lid! Sportsbike provided a fast and efficient service, as always! Only one thing to mention, if you are in between sizes, go down rather than up.

Beautiful quality looks and noise reduction, its perfect with all extra optional parts.